CGS 2060 Lecture 3: 1.TK Conflict Styles
16 Oct 2017
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Thomas and kilman five conflict styles (see chart below) Definition: do not satisfy your concerns or the concerns of the other party by stalling, ignoring, or ducking the conflict. Skills: (cid:862)pi(cid:272)ki(cid:374)g your (cid:271)attles,(cid:863) a(cid:271)ility to (cid:449)ithdra(cid:449) gracefully, to sidestep, sense of timing, ability to leave things unresolved. Results of overuse: you have little or no input into decision making. Results of under use: both sides experience unnecessary hostility and hurt feelings. You take on too many causes to give the important ones the attention they deserve. You (or both parties) fail to prioritize and/or delegate. Definition: forgo your own concerns to satisfy the concerns of another; can be an act of selfless generosity or simply obeying orders. Advantages: shows reasonableness, allows people to learn from their mistakes and develop in their assignments, creates goodwill, keeps the peace, allows you to retreat to gather strength while building equity, appropriate for issues of very low importance.
