SCOM 1000 Lecture 5: Chapter 5 - Managing Conflict
28 Nov 2018
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Conflict is destructive and negative when it leads to: Inability to do anything: heightened stress, anxiety, or anger, lower self-esteem, personality clashes, decreased communication. Conflict is constructive and positive when it leads to: better decision, creativity and innovation, personal growth and change, clarification of issues or value. Compromising: come up with solution together, meet at middle ground. Competing (forcing: force one side to accept the other side. Collaborating (integrating: mix both side together. Pay attention to nonverbal cues: examples, the way a person moves, a person"s face express. Let others know your limits before conflict arise: talk before a conflict become a big problem. Resist assuming you know what the other person is thinking: listen to other first and let them explain their side, do not assume you understand everything. Say open and listen: listen to other and willing to accept new idea.
