COMM 1 Lecture Notes - Lecture 10: Eye Contact
10 May 2020
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People are not good listeners research shows that of information is either: Auditory signals received by the ear and sent to brain. Need to give attention to who you are listening to, give n-v-c that you are listening because speaker wants to know you are listening. Leaning forward, open position, arms and legs uncrossed. Good listener moves body in response to conversation. Focus softly on speaker, and shifting gaze occasionally. Bad eye contact: gazing around the room, staring blankly at speaker. No significant physical barriers between you and the speaker. Desk makes communication a role to role communication. Following: listener needs to follow the speaker, not lead them rather than a human to human one. Door openers: a non-coercive invitation to talk. Sometimes people need to be opened up before they talk. Don"t use door-closers such as giving advice or trying to tell them their experience wasn"t bad, or pushing too hard for information.
