MGTS2606 Lecture Notes - Lecture 2: Communication Apprehension, Paralanguage, Proxemics

• School: UQ
• Department: Management
• Course: MGTS2606
• Professor: Nasreen Sultana

Document Summary

Inclined forward, arms and legs stretched, face the person, appropriate distance. You leave the door open to make the conversation more appropriate, encouraging the other person to talk. Nod the head and give verbal encouragement (cid:1688)yes, huh, etc. (cid:1689) Time to think about what to say, self-awareness: reflective responding. It means that you understand the whole conversation and paraphrase it in your own words. Enables the other person to feel understood. Barriers to effective listening: being bored, dislike for personality or physical appearance of the speaker, prejudging, drawing early conclusions, selective listening. Make eye contact to show you are listening: show interest through your non-verbal behavior. Don"t look phones or watches: empathies with the speaker. More powerful than verbal communication, it creates more meaning than the message. Oral and non-oral messages expressed by other than linguistic means. Is sent by any means other than words or graphics.