MGT 125 Lecture Notes - Lecture 2: Henry Mintzberg, Small Business
Document Summary
*management roles: specific behaviours expected of & exhibited by a manager (by henry. Interpersonal: involve people & ceremonial/symbolic duties: figure head: routine legal/social duties, leader: motivate, staffing, training, liaison: maintain contact network/informers who provide info. Informational: receiving, collecting & disseminating info: monitor: seek info = thorough understanding of org, disseminator: transmits info from outsiders/subordinates to org, spokesperson: transmits info to outsiders on org"s plan, policies, actions, results. Decisional: making choices: entrepreneur: finds opportunities & initiates improvement projects", disturbance handler: corrective action, resource allocator: of org resources make/approve org decisions, negotiator: represent org at negotiations. *mangers perform roles = reflect (thoughtful thinking) & act (practical doing) *need: technical, human, conceptual skills (by katz: technical skills: knowledge & proficiency in field, human skills: work well with & understand others, build cooperative effort, motivate. & manage conflict: conceptual skills: think & conceptualise abstract/complex situations, by seeing the org as a whole (helicopter perspective)
