MGT 125 Lecture Notes - Lecture 13: Nominal Group Technique, Groupthink, Conflict Management
Document Summary
Groupthink: group members feel pressure to align opinions with others". Occurs when strong group identity perceives threat to positive image. Status: prestige grading, position or rank in group. Status informal due to skill & experience or formal via position. Affects performance & satisfaction but depends on objectives. Social loafing: expend less effort when working collectively not carry fair share or dispersion of responsibility. Adv: more complete info & knowledge: diverse experience & perspectives, diverse alternatives: due to expertise, more alternatives, acceptance of solution: not fight decision they developed, legitimacy: democratic. Disadv: time-consuming: put together & make decisions, minority domination: due to rank, experience, knowledge, verbal skills, pressures to conform, ambiguous responsibility: who"s responsible for final outcome. Nominal group technique (ngt): write own ideas, present 1 idea until all presented, then discuss: conflict management. Conflict: perceived incompatible differences = interference or opposition. Traditional view of conflict: all is bad & must avoid. Human relations: natural & inevitable outcome in group.
