BMRT 11009 Lecture Notes - Lecture 51: Balanced Scorecard, Organizational Culture, Competitive Advantage

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Appendix 1: control: when managers monitor performance, text alternative. Appendix 2: steps in the control process (1 of 4), text alternative. If yes, take corrective action; perhaps revise standards. If no, continue work progress and recognize success. Appendix 3: steps in the control process (4 of 4), text alternative. The sample control chart monitors a student"s progress in studying for the final. The optimal performance would be to read 55 pages per night. The upper limit is 75 pages per night and a lower limit of 35 pages per night. The time period is laid out at the bottom is for two weeks. A line is used in the chart to show the student when the performance climbs above the upper limit and below the lower limit. This chart shows that the student started out below the 55 pages per night, and by the first.

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