A S L 3 Lecture Notes - Lecture 17: Louse, Pest Analysis, Voluntary Sector
Document Summary
Chapter 3 management an introduction: companies performance depends on managers ability to sport and interpret signals from consumers more effectively than competitors. The internal environment (or context) consists of those elements of the organisation or unit within which a manager works, such as it people, culture, structure and technology. Competitive environment (or context): is the industry-specific environment comprising the organisation s customers, suppliers and competitors. (known as microenvironment) General environment (or context): (sometimes known as macroenvironment) incudes political, economic, social, technological, (natural) environmental and legal factors that affect all organisations. External environment (or context): consists of elements beyond the organisation- it combines the competitive and general environments. Strong, distinct culture helps to integrate individuals in the organisation: shared culture guides people on how they should contribute following it strengthens it, shared values shared beliefs norms individual/group behaviour reinforcing outcomes. Architecture (how offices are arranged; e. g. open plan office )
