MGT 3513 Lecture : MGT 3513 Notes
Document Summary
Key measure of the success of dispute resolution procedures and the outcome of the negotiation. Workplace conflict is very common- 20% of a managers day is dealing with conflict: effects of conflict on organizations, negative: turnover, absenteeism, sabotage, shirking, litigation, Unionization, workplace bullying, workplace violence: workplace bullying- persistent, negative, interpersonal behavior that people experience at work, 37% of people experience bullying, positive: voice, information collection, problem solving, Informal rights (quality, equity, past practice, seniority) Arbitration, peer review panels, negotiations (competitive), litigation/adjudication: power- ability to coerce someone to do something they wouldn"t otherwise do; every negotiation is trying to determine who has more power. Ways to resolve and basis for company policies: Ex. employee involvement programs, facilitated negotiation, negotiation training, etc: industrial relations- institutional interventions. Managing conflict through negotiation 8/22/2016 7:15:00 pm: negotiation. Defined: process in which two or more parties decide what each shall give and receive in exchange between them.
