ISA 235 Lecture Notes - Lecture 4: Sales Process Engineering, Business Process, Operations Management

• School: Miami University
• Department: Information Systems & Analytics
• Course: ISA 235
• Professor: Michael Gowins

Document Summary

Customer-facing process- results in a product/ service that is received by an organization"s external customer. Process: order processing, customer service, sales process, customer billing, order shipping. Insurance- claims processing: government- grant allocation, hotel- reservation handling, airline- baggage handling. Business-facing process- invisible to the external customer but essential to the effective management of the business; they include goal setting, day-to-day planning, giving performance feedback and rewards, and allocating resources. Process: strategic planning, tactical planning, budget forecasting, training, purchasing raw materials. Business process patent- a patent that protects a specific set of procedures for conducting a particular business activity. Core process- business processes, such as manufacturing goods, selling products, and providing services that make up the primary activities in a value chain. Static process- a systematic approach in an attempt to improve business effectiveness and efficiency. Dynamic process- a continuously changing process that provides business solutions to ever- changing business operations.