MANGMT 3000 Lecture 3: Segment 3
Document Summary
Organizational culture: a system of shared beliefs and values guiding behavior. Has a strong impact on organization performance and. Reinforce beliefs, establish performace expectations, and motivation to fulfill them. Examples: groupon allows for a lot of fun an individualism. Strong cultures: are clear well defined, and widely shared among members, encourage positivity (example: zappos, Socialization: the process through which new members learn the culture of an organization orientation. Observable culture: what you see and hear as an employee. Core culture: is found in the underlying values of the organization. Stories, heroes, rites and rituals, symbols (chart in workbook) Core values: beliefs and values shared by organization members. Value based management: actively develops, communicates, and enacts shared values. Symbolic leader: uses language and symbols and actions to establish and maintain a desired organizational culture; live up to core values. Example: tom"s of maine after heard customers weren"t satisified reimbursed all.
