HA 210 Lecture 4: HA210 – Chapter 4 Notes
Document Summary
Forecasting available rooms: automated inventory tracking systems. Committed rooms: yesterday"s stayovers + todays reserved arrivals. Out of order rooms: temporarily unavailable due to fixable problems, can be fixed quickly, or sold at a discount. Out of inventory: rooms unavailable long-term due to non-fixable problems. Cannot be sold today due to unacceptable condition. Under stay: guests who leaves earlier than expected. Overstay: guests who stays longer than booked. Expected arrivals: guests booked to arrive today. Expected departures: guests booked to depart today. No show: guests with confirmed/guaranteed booking who does not arrive, but has not cancelled their reservation. Early arrivals: guests who arrive day/s before booking. Walk-in: guests without reservations needing a room. Room count: status of rooms sold & available. House count: number of guests in hotel. Walking the guest: sending a guest with a confirmed or guaranteed booking to another hotel as the hotel is overbooked/full.
