BUSORG 1020 Lecture 5: 9/12 lecture 5

• School: Pitt
• Department: Business Organization
• Course: BUSORG 1020
• Professor: Jirs Meuris

Document Summary

Changing views on emotions: the (cid:862)m(cid:455)th of ratio(cid:374)alit(cid:455)(cid:863, emotions were seen as irrational, managers worked to make emotion-free environments, view of emotionality, emotions were believed to be disruptive, emotions interfered with productivity, focus only on negative emotions. Basic moods: positive and negative affect: emotions cannot be neutral, e(cid:373)otio(cid:374)s (cid:894)(cid:862)(cid:373)arkers(cid:863)(cid:895) are grouped i(cid:374)to ge(cid:374)eral (cid:373)ood states, mood states affect perception and therefore perceived reality. Emotional labor a(cid:374) e(cid:373)plo(cid:455)ee"s e(cid:454)pressio(cid:374) of orga(cid:374)izatio(cid:374)all(cid:455) desired e(cid:373)otio(cid:374)s duri(cid:374)g interpersonal transactions of work: emotional dissonance employees have to project one emotion while simultaneously feeling another, can be very damaging and lead to stress and burnout. Types of emotions: felt the i(cid:374)dividual"s actual e(cid:373)otio(cid:374)s, displayed required or appropriate emotions, surface acting displaying appropriately but not feeling those emotions internally, deep acting changing internal feelings to match display rules (more difficult. Gard(cid:374)er"s (cid:862)fra(cid:373)e of mi(cid:374)d(cid:863: 7 categories of intelligence, verbal/linguistic logical/mathematics, visual/spatial, musical, bodily/kinesthetic interpersonal intrapersonal.