COMMRC 0300 Lecture Notes - Lecture 2: Critical Incident Technique, Eye Contact
24 Dec 2017
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Hearing physiological process of receiving aural stimuli; passive; involuntary. Listening active, discriminating process that involves total self. Intention sitting up straight, closing the laptop anything that shows the intention that you"re ready to listen. Attention responding with appropriate action/verbage at the right time. Retention being able to recall what you listened to. Pleasurable listening we do to simply unwind. Discriminative being able to listen things to such detail and be able to discriminate between two things [ex. used by doctors by stethoscopes, and musicians when tuning their instruments [change in pitch] ] Critical listening for inconsistency and/or contradictions; listening to prove the other person wrong [ex. used by lawyers, debaters, and parents who think their child isn"t telling the truth] Therapeutic or empathic the sole purpose is to understand. Empathy entering the private world of an other and moving about in it as if it were your own without ever losing the as if feeling. (carl rogers)
