MG 210 Lecture Notes - Lecture 10: Workplace Violence, Balanced Scorecard, List Of Fables Characters
22 Aug 2016
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Contemporary issues in control: adjusting controls for cross-cultural differences, technology: direct supervision/centralize if less advanced. Controlling (monitoring, comparing, and correcting work performance: purpose: ensure the accomplishment of organizational goals). Planning: lets managers k now whether goals/plans are on target and what future actions to take. Empowering employees: control systems provide managers with info and feedback for employee performance). Protecting the workforce: enhance physical security; minimize workplace distruption. Organizational performance (accumulated results of all the org"s work activities). Productivity (amount of g/s produced divided by the inputs needed to generate the output): goal: outputs > inputs. Organizational effectiveness (measure of how appropriate goals are and how well they"re met): goals are appropriate and reached. Disciplinary actions (actions taken by manager to enforce work standards/regulations). Delivering effective performance feedback: managers provide employees with feedback so that employees know where they stand in terms of their work: when feedback doesn"t work, take disciplinary action. On-the-job behaviors (i. e. insubordination, failure to use safety devices).
