MG 210 Lecture Notes - Lecture 6: Raging River, Organizational Culture, Role Conflict

• School: Quinnipiac University
• Department: Management
• Course: MG 210
• Professor: Julia M.Fullick- Jagiela

Document Summary

Managing resistance to change: why do people hate change, uncertainty, habit, concern over personal loss, belief that change isn"t in org"s best interest, techniques for reducing resistance to change. Innovation: stimulating innovation, creativity (combine ideas in a unique way or to make unusual associations between ideas), innovation (channel creativity into useful outcomes), stimulating and nurturing innovation. External: changing consumer needs/wants, new government laws, changing technology, economic changes. Internal: new organizational strategy, changes in workforce composition, new equipment, changing employee attitudes. Calm waters metaphor (lewin"s description of the change process as a break in the organization"s equilibrium state an occasional storm: unfreeze the status quo, change to a new state, refreeze to make the change permanent. White-water rapids metaphor (lack of environmental stability and predictability): must continually adapt (manage change actively to survive). Organizational change (alterations in the people, structure, or technology of the organization). Change agents (persons who act as catalysts and assume the responsibility of managing the change process).