NUR 300 Lecture Notes - Lecture 3: Hearing Loss, Assertiveness, Institute For Operations Research And The Management Sciences
Document Summary
Key to nurse-patient relationship patient safety requires effective communication. Communication and interpersonal relationships: communication establishes caring, healing relationships, ability to relate to others is important for interpersonal communication, communication includes posture, expressions, gestures, words and attitudes. Emotional intelligence: perseverance and creativity, self confidence, humility. Intrapersonal: one to one interaction between 2 people. Interpersonal: occurs with an individual: transpersonal: interactions within a perso(cid:374)"s spiritual do(cid:373)ai(cid:374, small group: interactions with a small number of people, public: interaction with an audience, electronic. Circular transactional model: referent: motivates one to communicate with another, sender & receiver: one who encodes & one who decodes the message, message: content of the communication. Channels: means of conveying & receiving messages: feedback: message the receiver returns. Interpersonal variables: factors that influence communication: environment: the setting for sender-receiver interactions. Vocabulary, denotative and connotative meaning, pacing, intonation, clarity and brevity, timing and relevance: nonverbal. Personal appearance, posture and gait, facial expression, eye contact, gestures, sounds, territoriality and personal space.
