04:189:101 Lecture Notes - Lecture 17: Impression Management

• School: Rutgers University
• Department: Communication and Informatio
• Course: 04:189:101
• Professor: Linardopoulos

Document Summary

Types of interviews: counseling interview - campus setting, employment interview, exit interview, grievance interview - complaints, group interview, panel - more interviewees, board - more interviewers. Interrogation interview: media interview, performance interview, persuasive interview. Interview: opening phase: rapport - first actions, orientation - description of interview, motivation - persuade truthful answers. Question phase: carefully prepare, decide what information is sought, decide what information to divulge. Closing phase: summarize major points covered, make sure all important topics covered, give interviewee chance to ask questions, thank participants for time & cooperation. Types of interview questions: open-ended questions, hypothetical questions, direct questions, closed questions, loaded questions, leading questions, third-person questions, verbal & nonverbal probes. Inverted funnel sequence: funnel sequence, hourglass sequence - unexpected response for funnel, diamond sequence - unexpected response for inverted funnel. Prepare mentally & physically: have positive attitude, dress for the occasion, create a positive impression, use impression management techniques.