33:620:301 Lecture Notes - Lecture 9: Employee Engagement, Session 9
23 Feb 2019
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Document Summary
Workers" performance is affected by perceptions, emotions, and motivations triggered by workday events. Inner work life remains mostly visible to managers. Iwl (inner work life) dynamics - emotions, perceptions, motivations. The inner work life argues that engaged people are more: When something happens at work, it immediately triggers perceptual, emotional, and motivational responses. 2 actions managers can take to improve owl experience of their employees: Enable employees to move forward in their work. Employee engagement- an employee"s state of mind in, and behavior in relation to the performance of their formal work role. More than just employee satiation, mind set, and proclivity; it also includes activity and discretionary effort (can be positive or negative) Studies show that as many as 70% of employees are actively disengaged from their work. Customers obviously prefer working with engaged employees. Management actions to engage employees: develop a mission supported by clear strategies, create a well-designed organization.
