01:830:101 Lecture Notes - Lecture 5: Verbal Abuse, Eye Contact

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01:830:101 Full Course Notes
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01:830:101 Full Course Notes
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Strategies for effective communication: demonstrate warmth, showing respect, being. Leaning towards the patients during a convo. Motionless hands / relaxed (make sure not to cross arms and/or legs) Loose and relaxed body / posture (do not be fidgety) Makes people feel important, cared for, and worthwhile. Body + mind + spirit need to be balanced maximum well-being exists. Attitude needs to be translated into behavior to demonstrate respect. A behavior that demonstrates respect is acknowledgment. Acknowledgment means demonstrating your awareness of your clients as individuals. Feeling respect is not enough; deliver the message that the patient is important and worthwhile clearly and directly to show your respect for him/her. Civility is an ethical principle of respect for people. Repeated health-harming mistreatment of one or more persons by one or more. This is not physical violence (completely different thing) Presentation of one"s true thoughts and feelings both verbally and nonverbally. A real picture of you, not a distorted one.

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