33:799:460 Lecture Notes - Lecture 1: Triage, Knowledge Market
17 Mar 2016
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Document Summary
Key steps in process improvement: process selection. Select process quality, time, cost, dangerous, highly visible, reputational, quick to do, customer sensitive: process mapping. Develop a process chart or value stream map of the process: process performance. Assess process health - productivity, flow time, flow rate, bottlenecks, Process capability, cycle service level, fill rate, learning. Curve, flow rate, inventory levels, demand: process analysis. Inventory - storing parts, pieces, documentation ahead of requirements. Over production - making more than is immediately required. Over processing - tighter tolerances or higher grade materials than are necessary, unnecessary steps. Skills - under utilizing capabilities, delegating tasks with inadequate training. Their names are what and where and when, Identify potential points of friction and failure: process improvement. Use pareto charts to prioritize wastes and sequence process steps for remedial action. Divide split task into high/low cost resources, specialization for efficiency. Triage where necessary and route to lower cost resource (vmi, outsourcing)
