33:799:301 Lecture Notes - Lecture 3: Quality Management, New Product Development, Dry Cleaning

• School: Rutgers University
• Department: Supply Chain Management
• Course: 33:799:301
• Professor: A Taitt

Document Summary

Every trading partner has to plan, source, make. Scm adds value by managing independent trading partners so they can collaborate with each other in an efficient, effective way. Deliver products to customers in a cheap, fast, and as frequently as they want. Service side of businesses also need scm. Increase customer service: while simultaneously, reducing inventory investment and operating expenses, the result of scm is achieve cost savings and better coordinated resources. Provides work on a tangible item provided by the customer. Examples) customers supply cars to mechanics, customers supply clothes to dry cleaning services, and customers provide financial data for tax services. Service products can"t be inventories or be produced in advance. Services require the use of facilitating goods which are tangible items used to complete service on the provided good. Examples) banks use cash, coins, computers, records, and office supplies. Planning establishes the parameters within the supply chain will operate.