NURS 272 Lecture Notes - Lecture 4: Patient Safety, Electronic Health Record, Support Group
Document Summary
Learning outcomes: define and describe the concept of communication, describe the scope and categories of communication, apply effective communication skills in the context of nursing practice. Chapter 34: therapeutic groups; pay attention to table 34. 3 on page. Definition of communication: a complex, ongoing interactive process that forms the basis for building interpersonal relationships (aacn, 1998, p. 10). Communication is a process of interaction between people where symbols are used to create, exchange and interpret messages about ideas, emotions and mind states. All communication is symbols from spoken and written words, to body language to voice tone and pitch. Communication in nursing: communication competence: effective and appropriate communication in nursing requires lifelong learning. Interprofessional: patient safety and healthcare quality: the institute of medicine (iom) asserts that ineffective communication in healthcare systems can cause injury/death. Therefore, the iom recommends the use of sbar: electronic health record: legal documentation that allows for communication between the healthcare team and is a source of information.
