ENS 434 Lecture Notes - Lecture 6: Wrinkle, Aikido, Nonverbal Communication
2 Jun 2017
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Document Summary
Anatomy of a professional relationship (ripa: rapport. Building trust & a personal connection: investigation. Gathering & understanding relevant information: planning. Collaborating on goals; developing programs: action. Communication; communication styles; listening: effective communication = collective combination of 6 components. Medium / channel through which communication occurs (spoken, written, email) Intended outcome (consequence) of the communication: seven c"s to effective communication. Coaches need strong communication skills oftentimes overlooked & undervalued: communication = exchange / sharing of information, thoughts, or messages between people via speech, visuals, signals, writing, or even behavior, effective communication. Non-verbal (i. e. body language) and voice tone (e. g. Non-verbal (i. e. body language) and voice tone (e. g. volume, pitch, speed) convey true emotion (meaning or purpose) behind communication: pay attention to all 3 communication forms ensure congruency with each other. Indifferent listening: not really listening gated out, example: thinking of something else / distracted by another communication message like.
