MIS 180 Lecture Notes - Lecture 2: Performance Indicator, Decision Support System, Operations Support System
10 Oct 2016
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Document Summary
Decision and processes: value driven business - chapter 2. Managerial decision-making challenges: analyze large amounts of information, apply sophisticated analysis techniques, make decisions quickly. The decision-making process: the six-step decision-making process. Decisions are made at each level in an organization: strategic, managerial, operational, operational decision making employees develop, control, and maintain core business activities required to run the day-to-day operations. Metrics: key performance indicators focus on efficiency: structured decisions situations where established processes offer potential solution, managerial decision making employees evaluate company operations to identify, adapt to, and leverage change. Time frame: short term, daily, monthly, yearly. Metrics: csfs focusing on effectiveness: unstructured decisions occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice. Metrics: measuring success: project a temporary set of activities a company undertakes to create a unique product, service, or result.
