MGMT 160 Lecture Notes - Lecture 2: Absenteeism, Information Overload, Organizational Commitment
27 Oct 2020
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Document Summary
Stress is de ned as the body"s reaction to a change that requires a physical, mental, or emotional adjustment or response. Stressors are events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response. Hindrance stressors refer to stress caused by factors that detract us from our goals and prevent personal growth. Challenge stressors refer to demands and circumstances that cause stress but that also promote individual growth. Very prevalent - one of the most common sources of stress = work (65%) Stress is related to worse job attitudes, higher turnover, higher absenteeism, and decreases in job performance. Stressed individuals have lower organizational commitment than those who are less stressed. Major causes of stress in the workplace common theme = uncertainty. Role demands - role ambiguity, role con ict, role overload. Information overload - too much to process at once. Provide autonomy (having a say in how work is done)
