MGMT 160 Lecture Notes - Lecture 8: Workplace Deviance, Job Satisfaction, Absenteeism
27 Oct 2020
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Document Summary
Standard practices not necessarily seen as best practice. Work enhanced by insights, knowledge, skills grounded in people"s experiences, culture, and otherwise. Attitude = our opinions, beliefs, and feelings about aspects of our environment. Certain job characteristics can make employees more satis ed and committed. Job satisfaction - the feelings people have towards their job. Organizational commitment - the emotional attachment people have towards the company they work for. Employee engagement - the investment of mental, emotional, and physical energy into work. Discretionary behaviors that contribute to organizational effectiveness but are not part of employees" formal job descriptions. Degree of individual"s relations and experiences as a sense of loyalty towards one"s org. Different reasons to stay committed to job/company. Affective commitment ( want to ) greater performance, less turnover. Continuance commitment ( need to ) less intention to quit but greater absenteeism and lower performance. Normative commitment ( ought to ) no clear outcomes.
