MGMT 101 Lecture Notes - Lecture 25: Job Satisfaction, Santa Barbara City College
Document Summary
Motivation defined as the psychological processes that arouse and direct goal-directed behaviour. Motivation is difficult to understand because you can only see it in the outcomes of another"s behaviour; it must be inferred from one"s behaviour. Nevertheless, it is imperative that as a manager you must understand the process of motivation if you are to guide employees in accomplishing your organisations objectives. People have certain needs that motivate them to perform specific behaviours for which they receive rewards that feedback and satisfy the original need. Rewards are of two types which can be used to encourage better work performance: extrinsic rewards is the payoff, such as money that a person receives from others for performing a particular task. An extrinsic rewards ia an external reward; the payoff comes from pleasing others: intrinsic rewards is the satisfaction, such as a feeling of accomplishment, that a person receives form performing the particular task itself.
