MGMT 101 Lecture Notes - Lecture 30: Santa Barbara City College, John Kotter
Document Summary
Personality conflict interpersonal opposition based on personal dislike, disagreement or differing styles: personality clashes, competition of scarce resources, time pressure, miscommunication. Intergroup conflicts clashes between work groups, teams and departments: inconsistent goals, ambiguous jurisdictions, status differences. Leadership the ability to influence employees to voluntarily pursue organisational goals. Managers are not necessarily the same, leaders create and articulate the vision and plan for the future organisation: they inspire, encourage and rally others to achieve great goals. Managers on the other hand, implement the company"s vision and strategic plan, just as they organised direct and control functions. Managerial leadership the process of influencing others to understand and agree about what needs to be done and the process of facilitating individual and collective efforts to accomplish shared objectives. The influencing part is leadership and the facilitating part is management. Coping with complexity versus coping with change: the thoughts of john kotter.
