B MGT 341 Lecture Notes - Lecture 23: Peer Pressure, Job Satisfaction
Managing Change and Stress
Set a Direction
• Mission statement
o summarizes why an organization exists
• Strategic plan
o long-term plan outlining actions needed to achieve desired results
Forces for Change
External Forces for Change
• Originate outside of an organization
• Can apply to the organization, competitors, or the entire industry
• Dramatically affects why an organization exists and which markets it will participate in and how
Key External Forces for Change
• Demographic characteristics
• Technological advancements
• Shareholder, customer, and market changes
• Social and political pressures
Internal Forces for Change
• Come from inside the organization
• Forces may be subtle (low job satisfaction)
• May manifest in outward signs (low productivity, conflict, or strikes)
Key Internal Forces for Change
• Human Resource Problems or Prospects
• Managerial Behaviors and Decisions
Types and Models of Change:
Lewi’s Chage Model
• Key assuptios uderlyig Lewi’s Model:
o Learn and unlearn
o Motivation
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