HRM 1101 Lecture Notes - Lecture 8: A Whole New Mind, Employee Engagement, Job Satisfaction

• School: Temple University
• Department: Human Resource Management
• Course: HRM 1101
• Professor: Kathleen Voss

Document Summary

Employee engagement custo(cid:373)er atisfa(cid:272)tio(cid:374) 11867$ Engaged employees make customers happy and that means more money. Employee engagement is the holy grail in organizations because it directly impacts (cid:272)usto(cid:373)er satisfa(cid:272)tio(cid:374) (cid:449)hi(cid:272)h dire(cid:272)tly i(cid:373)pa(cid:272)ts a(cid:374) orga(cid:374)izatio(cid:374)"s fi(cid:374)a(cid:374)(cid:272)ial results. Employee engagement is closely related to motivation. As a manager and a leader, you need to understand how motivation works in order to effectively influence people. There are hr techniques that can serve to motivate workers. Which can (cid:862)gro(cid:449)(cid:863) why people behave leadership to achieve employee engagement the way they do positi(cid:448)e results . Daniel pink is a famous researcher and author on motivation. Author of johnny bunko, drive and a whole new mind. Money is a motivator only in rote tasks. Whenever the job requires brainpower, money actually decreases performance. Two attitudes that may relate to performance - and are very closely related - are: Jo(cid:271) satisfa(cid:272)tio(cid:374): (cid:862)ho(cid:449) happy a(cid:373) i i(cid:374) (cid:373)y jo(cid:271)? (cid:863)