STHM 1113 Lecture Notes - Lecture 40: Asteroid Family, Hawthorne Effect, Scientific Management
7 May 2018
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• Objectives
o Define the word management
o Identify the four functional areas of management
o Overview historical management theories
o Overview new emerging theories
o Understand how management applies to SRM & THM fields
o Uderstad key skill sets of today’s managers
• What is Management?
o Management – the process used to accomplish organizational goals through
planning, organizing, leading, and evaluating people and organizational
resources.
o Motivational Theory – review what are the types of motivation?
o Engagement – an employees level of motivation, passion, and commitment.
o Managers job – motivate people to join and stay with organization; to achieve
orgaizatio’s goals i a effiiet ad ost-effective manner
o Happy orkers lead to happy ustoers, ad happy ustomers lead to
suessful usiesses.
• History & Context of Management Theory
o Belief that there is one best way to perform a job – Frederik Taylor, early 9’s
= Scientific Management Theory (Taylorism)
▪ Managers are dictators
▪ Observation & stopwatches
▪ Time motion studies
▪ People are viewed as machines that need to be programmed
▪ Use extrinsic economic rewards to motivate employees
▪ “till i use today…
• Advancements in Management Theories
o Hawthorne Studies – the effect of lighting on workers productivity i late 9’s
▪ Study lasted 6 years; deemed a total failure in Scientific Management
Theory
▪ Workers kept increasing productivity despite whether lighting was dim or
bright, humidity high or low, temps high or low
▪ Defied all scientific management theory explanations
▪ What was happening???
• Workers felt special being part of the study and wanted to stay in
group (Inclusion)
• Their ideas were used in the study (engagement)
• Human side of motivation!!!
▪ Hawthorne Effect – people behave differently when being studied.
• Human Resource Movement
o Transformed management thinking from the scientific approach of performing
tasks to the behavior of people
o “tudy Motiatio Theory & Maslo’s Hierarhy of Needs
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