MGT 304 Lecture Notes - Lecture 38: Communication Apprehension, Organizational Communication, Job Performance
3 May 2018
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CHAPTER 11 ORGANIZATIONAL COMMUNICATION
What is Organizational Communication?
● Positive org communication relates to job performance and satisfaction
● “The social glue that holds organizations together”
● The Communication Process
○ Sender (information source) → encoder (transmitter) → Channel (affected
by noise) → Decoder (Reception) → Receiver (Destination)
○ Sender: source transmission who selects a desired message out of
possible messages
○ Encoding: transformation of message into the signal, which is sent over
communication channel from transmitter to receiver
○ Channel: medium that transmits the message
■ Choice of medium affects attitudes and behaviors of the receiver
○ Decoding: receiver decodes the message by translating what is
seen/heard into understanding of the message
■ Affected by noise (any communication barrier that may affect how
a person interprets a message)
○ Receiver: person who receives the message; may be noise here also
Barriers to Effective Communication
● Communication Apprehension: individual’s level of fear or anxiety with either real
or anticipated communication with another person or persons
○ Negatively related to both quality and quantity of communication behavior
○ To overcome this, recommend self-awareness and assertiveness training
● Active Listening
○ Demonstrates moderate to high nonverbal involvement; reflects the
speaker’s message using verbal paraphrasing; may include asking
questions that encourage speakers to elaborate on his or her experiences
Communication Networks
● Wheel
○ Communication flows through one person who is most likely group leader
○ Most centralized; facilitates leadership development
● Circle
○ Each person can communicate with 2 others adjacent to them
○ Goes back to first person
● All Channel/Star
○ More decentralized; allows free flow of info among all group members
○ Everyone communicates with everyone; if one person is missing, they
miss the whole message
○ Provides member satisfaction
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Positive org communication relates to job performance and satisfaction. The social glue that holds organizations together . Sender (information source) encoder (transmitter) channel (affected by noise) decoder (reception) receiver (destination) Sender: source transmission who selects a desired message out of possible messages. Encoding: transformation of message into the signal, which is sent over communication channel from transmitter to receiver. Choice of medium affects attitudes and behaviors of the receiver. Decoding: receiver decodes the message by translating what is seen/heard into understanding of the message. Affected by noise (any communication barrier that may affect how a person interprets a message) Receiver: person who receives the message; may be noise here also. Communication apprehension: individual"s level of fear or anxiety with either real or anticipated communication with another person or persons. Negatively related to both quality and quantity of communication behavior. To overcome this, recommend self-awareness and assertiveness training.
