BA 101 Lecture Notes - Lecture 9: Concurrent Engineering, Collective Bargaining, Total Quality Management

• School: University of Oregon
• Department: Charles H. Lundquist College of Business
• Course: BA 101
• Professor: durant

Document Summary

Ba 101 day 9: total quality management: act of monitoring and improving the quality of products and services a company produces. Primary objectives are to educate and train managers and employees, encourage increased responsibility, and discover production improvements. Greater investment results in higher productivity and lower employee turnover: training: investment of time. Better training leads to higher productivity and lower employee turnover, but takes people off the job while they are in the training classroom. Training reduces the need to recruit new workers and reduces separation costs when workers are laid-off: role and impact of unions: Government regulations and more progressive management styles render unions less necessary. The lines of management and labor blur in the growing service sector compared to more traditional manufacturing environments. Unions continue to be strong in some areas such as some teachers unions and the screen actors.