PSY 264 Lecture Notes - Lecture 4: Behavioural Sciences

• School: University of Rochester
• Department: Psychology
• Course: PSY 264
• Professor: Friedman

Document Summary

The effectiveness of any organization is influenced greatly by human behavior. People are a resource common to all organizations. The pizza parlor, the glass manufacturing plant, and the produce stand employ human assets and interact with people such as customers, suppliers, and job candidates. One important principle of psychology is that each person is different. Each has unique perceptions, personality, and life experiences. People have different ethnic backgrounds; different capabilities for learning and for handling responsibility; and different attitudes, beliefs, and aspiration levels. We"ve moved from an era in which large portions of the workforce were middle-aged men who spoke only english to an era of diversity. Today"s workforce doesn"t look, think, or act like the workforce of the past. 5to be effective, managers of organizations must view each employee or member as a unique embodiment of all these behavioral and cultural factors. The relationships among individuals and groups in organizations create expectations for individuals" behavior.