AH 3574 Lecture Notes - Lecture 12: Job Satisfaction, Test Drive, Kiss Principle
Document Summary
Written information transfer: well-designed written information transfer, accurately communicated information, speed of transfer may be critical, written communications should be, test driven, clear (clarity, concise, audience-specific, font-friendly, color (as appropriate) Instructions: policies, warnings, signs, forms, questionnaires, surveys, codes labels. Why are we concerned: errors, omissions, misinterpretations, goal, written information is accurate and, senders and receivers interpret information similarly. Greatest risk: of errors, omissions and misinterpretations, new employees (senders and users, new process, new equipment, new job (senders and users, new task. Benefits: more experience, fewer errors and misinterpretations, goal, design written materials for novice/new employees and casual visitors, accurate communication of written information impacts organizational success, > efficient production/services, > quality, > safety. Forms: many examples of poorly designed forms, handwritten, pc based. Items presented in logical, easy to follow fashion: follow standardized item locations, sequence form items source document production process, consider needs of form reviewers order of items.
