BUAD309 Lecture Notes - Lecture 1: Human Resource Management, Hawthorne Effect, Team Building
6 Jan 2018
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Document Summary
Organizational behavior: the study of human behavior in organizational settings- the way people interact with others; the interface between human behavior and the organization; the organization itself- the attempt to create more efficient business. Organizing (who do i need & where do i need them) Controlling (take responsibility to control and fix things) Information (what are our competitors doing? what"s our advantage? why are they better than us?) (also market data & competitive words) Interpersonal: need to work together don"t have to be friends but have to cooperate together. Conceptual: innovative thinkers and ways to do things better. Human resource management: the set of organizational activities directed at attracting, developing, and maintaining an effective workforce. Competitive advantage: an organization"s edge over rivals in attracting customers and defending itself against competition. Includes brand recognition, unique product, low price, better quality, *good people working*. Organizational citizenship: a person"s voluntary commitment within an organization or company.
