MAN 3025 Lecture Notes - Lecture 4: Feedback, Group Cohesiveness, Swat
Document Summary
A group is two or more freely acting individuals who share collective norms, collective goals, and have a common identity. Groups two or more people working together, usually comes together because of a common norm or identity working forward: formal groups established to do something productive for an organization, headed by a leader. Informal groups formed by people seeking friendship: has no officially appointed leader, but a leader may emerge, ex: book club. A team is a small group of people who are mutually accountable for every result attained: with complementary skills, collective work ethics, committed to a common purpose, performance goals, approach for which they hold themselves mutually accountable. All teams are groups but not all groups are teams. Teams tend to do better in a turbulent environment, flexibility & responsiveness of teams in a changing environment. Empowered teams increase job satisfaction and morale, enhance employee involvement, and promote workforce diversity.