MAN 3025 Lecture Notes - Lecture 5: Work Unit, Standard Operating Procedure
6 Dec 2015
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Document Summary
Operational planning: direct employees and resources, guide efficient and effective performance, includes planning approaches: Standing plan: procedural rules: standard operating procedure, standing plans. Plans developed for activities that occur repeatedly over a period of time: consists of policies, procedures, and rules standardization of activities easier to coordinate. Outlines the general response to a particular problem/ situation, terms. Single-use plans: not likely to be repeated in the future, plans developed for activities that are not likely to be repeated. Plan of less scope and complexity than a program. Specific, reasonable amount of time, specified to accomplish each objective. Mbo: step 1 jointly set objectives. Express performance to be accomplished in a specific way for a specific area. Attend 5 days of leadership training by oct 1st. Express the intention to maintain performance at previously established levels. Continue to meet the increased sales goals: step 2 develop action plan specified last quarter. Manager"s detail, how goals will be accomplished.
