PADP 6910 Lecture Notes - Lecture 7: Decision Points, Total Quality Management, Radical Change

• School: University of Georgia
• Department: Public Administration and Policy
• Course: PADP 6910
• Professor: George Krause

Document Summary

Lecture 7 : administrative reform: tides of administrative reform, political change (chief executive, lessons from the private sector, lessons from state & local governments. Reinventing government via downsizing" efforts: reduce unnecessary layers of decision points, empower mangers > decentralized decision-making, delegate functions to subnational governments & third parties via contracting > federal functions go to state & local governments. Contracting > devolving responsibility, costs; farming out work to non- governmental third party. Cooperative agreement > public agency works with non-governmental third party: loss of expertise through employment loss & not acquiring new talent to build a cadre of future managers. Efforts at reengineering": discontinuous thinking > disruptive innovation. Presumes that citizens are customers, not principals. Efforts at motivation": total quality management (tqm) Intrinsic motivation (intra-organizational) > speci c to job attributes & organization environment; context dependent. Intrinsic motivation (inter-organizational) > a desire to serve the public; context independent.