COMM 101 Lecture Notes - Lecture 19: Interpersonal Communication
27 Apr 2018
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Interpersonal Communication
The verbal and nonverbal interaction between two interdependent people
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We can think of interpersonal communication occurring in a continuum
Ranging from taxi driver and passenger to a longtime lover (impersonal to
interpersonal)
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Social role vs. personal information
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Interpersonal Communication as Fulfilling Needs
Schultz's Interpersonal Needs Theory
Affection- Desire to give and receive love and liking
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Inclusion- Desire to be social and be included in groups
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Control- Desire for stability and to influence the people and events in our
lives
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Buber's Forms of Dialogic Communication
I-Thou
Rarest and highest form of dialogue
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Affirm and cherish others in their wholeness and unique totality
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Goes beyond "seeming" in our social roles to "being" as individuals
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We trust others to accept us completely, flaws and strengths included
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Very limited number of these; Honest, without embarrassment,
completely open with one another
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I-You
The majority of our interactions
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Acknowledges people as more than objects
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Don't fully, deeply engage each others' totality
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Share ideas and common interests
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Ex: Someone who becomes a regular at a given place; Turning an I-It into
an I-You (learning more about them, their order, etc.)
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I-It
Rely on impersonal social roles
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Treat others as objects
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Do not acknowledge others' humanity
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Ex: Having a conversation with a customer while working (conversation
with cashiers has turned into an "it" with self-checkout machines)
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Models of Interpersonal Communication
Linear Models of Interpersonal Communication
1st model
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One-way
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One person acts upon another
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Noise causes loss of information
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Ex: One-way communication between DW and her mom
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Interactive Models
Receivers give feedback
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Communicators create and interpret messages within personal fields of
experience
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The more fields of experience overlap, the better communicators
understand
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Sequential Process (turn taking)
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Ex: Think of this in terms of Snapchat; You can see if people are opening
or not opening/receiving your messages but there is still a barrier
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Transactional Models
Noise is occurring throughout the entire process/experience
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Acknowledges social experiences
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Takes into account the time associated with the experience
Communication occurs within systems (context) affecting meaning1.
Emphasizes the potential equality and simultaneous dynamism2.
People assume multiple roles
No way to be only a sender or only a receiveri.
3.
Noise is present throughout4.
Communication and fields of experience can change over time5.
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Comparing the Three Models
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8 Defining Characteristics of Interpersonal Communication
A more complex definition of interpersonal communication
Interpersonal communication consists of selective, systemic, unique,
processual transactions that allow people to reflect, build personal
knowledge of one another, and create shared surroundings
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Characteristics
Selective- We don’t want to (and can't) communicate with everyone
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Individual- No two people or relationships are alike
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Knowledge Creation- Through self-disclosure and relationships, we learn
about each other and ourselves
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Systemic
It takes place within various contexts
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All parts of system are interdependent
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Parts of the system: Time, culture, personal experiences, relational
histories, power
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Noise exists throughout the system: Physiological (hard at hearing),
physical (construction site), psychological (stressed, grieving causing
thoughts to run wild), semantic (language you don't understand?)
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Transactional- People are not just receivers or senders
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Unique- Because relationships go beyond social roles, every person (and
your relationship with them) is unique and therefore irreplaceable
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Meaning Creation
Interpersonal communication is the shared meanings between
people
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Two levels of meaning-
Content: Literal or denotative meaning□
Relationship- The meaning the act of communicating itself
creates (love, power, friendship)
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Processual
Relationships and their communication: Are continuous, are active,
are processes, can evolve over time, have no start or stop, are
irreversible
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Interpersonal Problem Paper
3 pages
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Analyzes an interpersonal conflict from a media or literary source (NO
PERSONAL EXAMPLES)
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Formatted with 1-inch margins, 12pt TNR font, double spaced, no extra space
between paragraphs
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Submitted on canvas by class on 4/20
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Introduction (20%)
Background information
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Analysis (40%)
Specific quotations
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Other concepts from class
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Recommendations/Evaluation (35%)
Re-write the language of the dialogue of this conflict in order to make it
more productive (in compliance with the textbook)
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Conclusion
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Models of Interpersonal Communication
Wednesday, April 4, 2018
11:32 AM
