NRS 311 Lecture Notes - Lecture 1: Psychological Abuse, List Of Civilisations In The Culture Series, Health Promotion
27 May 2018
School
Department
Course
Professor
Communication During Conflict and Interpersonal Violence in the
Workplace
Respectful Workplace DON’T have
• Horizontal Violence
• Lateral Violence
• aggression (active or passive) among peers, such as a nurse bullying another
nurse. Then this nurse takes it out on another colleague or new graduate
Mobbing
Negative Workplace Behaviors
Workplace Incivility
Bottom-Up Victimization
Toxic Culture
Workplace Bullying
• overt or covert psychological abuse of a coworker, supervisor or subordinate using
verbal and non-verbal behaviors, repeatedly and over a period of time, with the intent to
humiliate, shame, isolate, demoralize, intimidate, punish or otherwise undermine and
disrespect the targeted person or “victim.”
General Advice to Dealing with Lateral Violence
Document - Targets should carefully document all episodes of bullying, including names
of witnesses
Reduce isolation by bringing a supportive coworker to situations where bullying is
probable
Practice stress reduction and health promotion behaviors and empowering themselves
and co-workers
Mediator - Obtain a mediator if necessary
Apples Intervention
Forms of Lateral Violence
• Nonverbal innuendo
• Verbal affront
• Undermining activities
• Withholding information
• Sabotage
• Scapegoating
• Backstabbing
Ask yourself
• Am i prepared to deal with this situation ?
• Do I get angry ?
• Do I try to reason with the person upsetting you?
• Do I raise my voice ?
• Do I remain silent?
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Communication during conflict and interpersonal violence in the. Respectful workplace don"t have: horizontal violence, lateral violence, aggression (active or passive) among peers, such as a nurse bullying another nurse. Then this nurse takes it out on another colleague or new graduate. Document - targets should carefully document all episodes of bullying, including names of witnesses. Reduce isolation by bringing a supportive coworker to situations where bullying is probable. Practice stress reduction and health promotion behaviors and empowering themselves and co-workers. Forms of lateral violence: nonverbal innuendo, verbal affront, undermining activities, withholding information, sabotage, scapegoating, backstabbing. A address bullying immediately in a non-threatening manner thrives when not addressed. P practice professionalism by making a commitment to change unhealthy workplace environments, starting with ourselves. P protect our peers refuse to sta(cid:374)d (cid:271)y a(cid:374)d take a sta(cid:374)d to (cid:272)ha(cid:374)ge the (cid:271)eha(cid:448)ior, do(cid:374)"t (cid:271)e a silent witness.
