CMD 465 Lecture Notes - Lecture 2: Leading Question
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Remember it"s often the first time we meet our clients. First impressions matter: obtain info, provide info/and counsel, establish trust through rapport. Set the tone explain who you are/your role and purpose of interview. Be natural; talk with patient, not (cid:498)at(cid:499) or (cid:498)to(cid:499) Think about your surroundings; make as pleasant as possible. Use clear vocabulary that is easily understood. Get more info with open ended questions. Don"t describe and have them agree; let interviewee describe. Allows informant to formulate thoughts and responses. Respondent may add more about a topic when pause/silent period is available. Silence/pause often happens naturally when taking notes. Tag questions often lead to this (but other judgmental comments may as well) Avoid leading questions which suggest (cid:498)acceptable(cid:499) answer. But may have to provide time frames when can"t answer in certain situations not same thing as leading question if done carefully. More emotional questions when interviewee is more comfortable. If quick answers that seem without thought, probe further.