BUCO 460 Lecture Notes - Lecture 8: Paradigm Shift, Verizon Communications, Business Communication
30 Apr 2016
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A graduate from walden university, she has been the process improvement manager at time warner cable, college bound ca, customer service supervisor at verizon business. She has won several awards such as (2007) gte supervisor/ cite ca award, (2002, 2003, 2004) verizon. Excellence award - outstanding process improvements, (2003) verizon diamond award - exceeding. Productivity, quality, attendance in a call center environment. She went in depth about building a world class company . As a former employee of gte, she started her presentation by giving a brief overview of the gradual development of communication and inculcation of globalization in the organization. Close to the 19080"s, the company adopted the policy of deregulation. This policy came with several advantages as each individual sector in the organization got autonomy of decision making. However, the policy created an environment of competition within the mother organization. Another changer in the gte was the merger with bell atlantic.
