BCOM 3311 Lecture Notes - Lecture 15: Bachelor Of Commerce, Communication, Eye Contact
9 Sep 2016
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Document Summary
Communication skills are critical to effective job placement, performance, career advancement and organizational success. Those who command attention in their personal or professional lives are masters at developing and delivering their messages. Types of skills: reading, researching, listening, nonverbal, speaking, writing, team building. Think critically, make decisions, and communicate those decisions. It is the mark of an educated mind to be able to entertain a thought without accepting it . The transmission of info and meaning from one individual or group to another. Sender encodes idea in some type of message. Sixty percent of all management problems are related to listening. We misinterpret, or change 70 to 90 percent of what we hear. Listen for main points and capitalize on lag time. Created by the verbal and nonverbal responses of the receiver. Helps the sender know if the message was received and understood. Problem: we don"t take the time for feedback (or we don"t see it or hear it)
