SCMA 320 Lecture Notes - Lecture 2: Six Sigma

• School: VCU
• Department: Supply Chain Management and Analytics
• Course: SCMA 320
• Professor: Massimino

Document Summary

Set scope of analysis, map process from start to finish, determine competitive capabilities, determine metrics to measure & analyze, establish performance targets/benchmarks. Witness actual process in practice, measure (or calculate) actual performance. Assess actual performance vs. targets, competitive capabilities vs. priorities. Brainstorm improvements, analyze improvement alternatives, determine course of action & implement. Continue to monitor post-improvement, assess whether real improvements are made, ensure improvements remain for long term. Bottleneck analysis: used to maximize output of a process, based on identification of bottlenecks. Bottlenecks: bottleneck: the activity/resource that has the slowest (longest) cycle time in a given sequence. Defines the cycle time for an entire sequence of activities. Defines the throughput rate for a sequence of activities. Capacity analysis: terms: capacity: number of units a resource or activity can process at once, cycle time: time it takes for a resource or activity to output one unit, on average.