SLWK 330 Lecture Notes - Lecture 10: Nonverbal Communication, Scapegoating, Neurodiversity
Document Summary
There are group-specific dynamics that are hard to characterize, but in general, dynamics are in these areas: Diversity of membership: race, ethnicity, age, gender, sexual attraction, religion, ability/disability, neurodiversity, ses and social class, occupational status, education level, etc. Members always have the right to identify and define themselves based on their lived experience. Some come in with a role based on their identity, others develop over time. Figure out where we stand in relation to others. Current state, personal history, personality variables, goal of communication, bias . Attending: eye contact, body posture/language to connote listening, empathy, respect, genuineness, warmth, trust. Expressive skills: encourage free expression, help members clarify communications, encourage self-disclosure (including worker at times). Responding: elicit communication, amplify, or soften messages, redirect, help restate. Focusing: moving group in particular direction through redirection, restatement, clarifying, limiting, re-stating group goals. Cuing: assessing the group as it is happening for verbal and non-verbal cues of process.
