MAN 4240 Lecture Notes - Job Satisfaction, Emotional Labor, Emotional Contagion

4. A meeting with an employee to explore his or her thoughts and feelings about the job and to uncover issues in the effort to prevent that employee from becoming disgruntled is called a(n): a) employee survey b) exit interview c) engagement survey d) satisfaction survey e) stay interview

Strategies, Trends and Challenges in Human Resources Management 13. The policies, practices, and systems that influence employees' behaviour, attitudes, and performance refers to: a) Human capital b) High-performance work system C) Human resource management (HRM) d) Job design e) Productivity