Question

1. Research a company that has implemented a balanced scorecardsystem for evaluating performance. Suggest at least two (2)variance measures the identified company can employ in a balancedscorecard performance evaluation system, and examine how thecompany can use these variances to improve performance.

2. Examine the main reasons service companies are more sensitiveto labor and price variances, as compared to material pricevariances, and determine the importance of companies managing thesevariances in relation to sustaining profitability.