Question

About Hotel Legislation

1.“An innkeeper has a duty to provide goods and services in a non-discriminatory manner. An innkeeper should also be an equal opportunity employer.”

-What does this statement mean? Give three examples of where discriminatory practices occur in the hotel industry.

2.“The Innkeepers Act 1952 protects innkeepers against petty or non-genuine complaints from guests.”

-Analyze this statement with three examples.

3.“An innkeeper can exclude liability for the loss or damage of a guest’s property, regardless of the value of that property.”

-With reference to the relevant statute, identify three measures that an innkeeper can take as regards the handling of guests’ properties.

4. “Under section 4 of the Innkeepers Act 1952, an innkeeper’s liability for the loss or damage of a guest’s property does not exceed RM500. However, there are exceptions.”

-Identify two situations where an innkeeper’s liability for the loss or damage of a guest’s property may exceed RM500.

5. “A food service provider can be liable to customers in tort law.”

-Discuss a foodservice provider’s potential liabilities in tort law with three case law examples.

6. “The Food Act 1983 imposes various responsibilities on a foodservice provider. Failure to comply with the Act can result in a fine or imprisonment.”

-Analyze two sections of the Act that impose duties on a foodservice provider.